Avoid a managing agency claim

sku Product SKU:  CPDAMCTAS18

This is a 1 hour session.

This webinar will focus on the risks associated with being the managing agent for a residential, retail and commercial property.

Peter Moran, one of Australia’s leading lawyers, will look at a number of actual negligence cases to help you understand some of the more common risks and how to avoid them. Areas covered will include:

• Cases indicating the tendency of the Courts to adopt a quote "narrow reading" of such agreements. What does a "narrow reading" entail? 
• In a New South Wales Court of Appeal case, the Managing Agent sought to be indemnified following the injury of a woman slipping on a pavement outside a shopping centre. 
• Clear delineation of the duties required of Managing Agents vis-à-vis property owners can protect Managing Agents from being found liable of acting negligently. 
• How is the language of your agreement and your respective duties as Managing Agent likely to be legally interpreted?".  

Peter will outline some risk management strategies to help reduce your risk level.

 

You will leave this webinar with practical steps that you can take to reduce your risks of being exposed to a costly, time-consuming and reputation-damaging negligence claim.

Please note * This webinar has been pre recorded and questions cannot be sent throughout the presentation

Meet the Presenter

Peter Moran is a partner in Colin Biggers & Paisley, a major Australian law firm.

In 2014-15, 2016 and 2017, Peter was listed in Best Lawyers in Australia as a leading insurance lawyer. In 2015, Doyle's Guide listed Peter as a recommended Sydney professional indemnity lawyer.

He has over 30 years' extensive experience in insurance litigation. Peter has been a LawCover panel solicitor for 23 years.

He regularly presents papers and seminars to clients and the legal profession. He conducts training sessions for regional legal practitioners throughout NSW on good practice and risk management.

AUD 46.2000

Building Customer Loyalty Through Your CRM

sku Product SKU:  BRSL110316TASV2

This is a 1 hour course.

This course will help you determine the required skills and knowledge to monitor and analyse systems and data relating to customer behaviour and relationships, and to plan and implement improvements to systems, processes and strategies to build relationships and sustain customer loyalty. It also covers engaging staff in research activities and encouraging staff participation in the selection and implementation of improvements and new strategies.

 

Learning Objectives are:

• Learn how to review customer relationship management systems
• Understand how to monitor and analyse customer behaviour
• Explain how to select and plan targeted events, offers and programs
• Demonstrate how to promote targeted events, offers and programs
• Understand and apply the skills and knowledge

AUD 77.0000

Coaching your team to success

sku Product SKU:  CAM270815TASV2

This is a 2 hour course.

It can be so frustrating when a member of your team underperforms. You can see the potential below the surface but you seem unable to help them realise it. You may have tried to talk to them or incentivise them with salary increases, which work for a short while before they slip back to their old unproductive ways. What can you do?

This course looks at effective ways to coach your employees and increase their productivity as well helping them realise their true potential.  Setting goals and building relationships sits at the core of effective coaching.  How well you coach relates directly to how well you are able to foster a great working relationship with your employees.

This course will guide you through the coaching process.  Be prepared however, to change a few things about yourself in order to be successful. 

We have 12 objectives that will allow us to achieve the overall goal of becoming better coaches. 

Here are our learning objectives:

• Identify the difference between mentoring and coaching,
• Understand the GROW model.
• Identify and set appropriate goals using the SMART method of setting goals.
• Understand how to identify the current state or reality of your employee’s situation.
• Identify the steps needed in defining options for your employee
• Understand how to create a preliminary plan.
• Finalise a plan or wrap it up motivating your employee to work within them.
• Identify the benefits of fostering trust with your employee.
• Identify the steps in giving effective feedback.
• Identify and overcome obstacles that hinder the growth and development of your employee.
• Identify the end and how to transition your employee to other growth opportunities.
• How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.

AUD 123.2000

CPD Online Responsible Rs of Property Management

sku Product SKU:  REIT0RRCPDO

This is a 4 hour course.

The Responsible R's of Property Management

This course is made up of 5 parts. Once you have completed reading a section and passed the multiple choice test, you will then be able to move onto the next part. Once you have completed all 5 parts of the course, you will receive your completion certificate.

There are many “responsible R’s” when working in a rental department ranging from knowing your rights, responsibilities, regulations and risk.

Some of the “Responsible R’s” that are discussed in this unit are:

• Requirements of the rental department
• Role and responsibilities of a property portfolio manager
• Recruitment of a Property Manager
• Reputation of the Rental Department
• Reviews to Referrals (How to build a rent role)
• Rejecting a rental application
• Reference checking & screening tenants
• Responsible pet owners
• Rewarding good tenants
• Rude and difficult clients and customers
• Resolving disputes and managing conflict
• Residential Condition Report
• Routine inspections
• Reasonable wear and tear versus damage
• Repairs and maintenance (who is responsible)
• Reliable “tradies”
• Recovery of a debt above the bond
• Risks and dangerous situations
• Residential Tenancy Commissioner & the Residential Deposit Authority

PAB CPD Code: EP1352 4 Points

AUD 224.0000

Effective Conflict Resolution

sku Product SKU:  ECR310815TASV2

This is a 2 hour course.

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations.

This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.  

 

At the end of this workshop, participants should:

• Understand what conflict and effective conflict resolution means.
• Understand all six phases of the conflict resolution process.
• Understand the five main styles of conflict resolution.
• Be able to adapt the process for all types of conflicts.
• Be able to break out parts of the process and use those tools to prevent conflict.
• Be able to use basic communication tools, such as the agreement frame and open questions.
• Be able to use basic anger and stress management techniques.

AUD 123.2000

How a Property Manager can successfully manage disagreements

sku Product SKU:  CPDPMSMDTAS

This is a 1 hour video recording presented by Jo-Anne Hamilton, Kellie Eagles and Tiana Mueller. Please note the video has a locked scrub bar, therefore you are restricted from fast forwarding or rewinding the video.

You can only use the pause or play function.

You must watch the entire video until it ends to receive 100% completion. Once you have viewed the video you can proceed to the assessment.

Meet the presenters

 Jo-Anne Hamilton has nearly 30 years of experience in real estate spans almost 30 years. She specialises in property management and has managed the residential property management team of a successful Sydney agency for more than 20 years.

In addition to property management Jo-Anne specialises in, and has a passion for, communication – a vital ingredient for success in real estate. Along with her Licence in Real Estate and Certificate IV in training she holds a Bachelor of Arts in literature and psychology, and a Masters in Organisational Communication.

Kellie Eagles is a licenced real estate agent and the Property Management Director at Elders Queanbeyan/Jerrabomberra. Kellie has been awarded the National Elders Property Manager of the year, Allhomes.com Property Manager of the Year, and was a finalist for the REINSW Property Manager of the Year.  Kellie is Deputy Chairperson of the REINSW Property Management Chapter.

 Tiana Mueller worked for a leading building and property management company in Sydney before relocating back to her home town of Wollongong where she currently works for Peter Fitzgerald Real Estate as a Property Manager. An up-and-coming young Property Manager, Tiana is also Deputy Chairperson for the REINSW Young Agents Chapter and was a panellist at REINSW’s 2015 Women In Real Estate Conference.

Please note * This webinar has been pre recorded and questions cannot be sent through. The mentioned REI course isn’t available and it isn’t a legislative requirement to issue a tenant with the final inspection report if no issues have been discovered.

AUD 55.0000

How electronic signatures make your job easier

sku Product SKU:  CPDESTAS18

This is a 1 hour course.

There has a lot of discussion about electronic signatures. Are they legal? Are they secure? What are the benefits and limitations?

In this webinar we will answer all of your questions, and specifically:

• Are electronic signatures on agreements legally binding?
• Can all types of agreements and forms be electronically signed?
• The benefits of electronic signatures on agreements and forms
• When can I an agreement be “Signed on screen”?
• How to use a product like DocuSign for remote signing
• The benefits of using DocuSign within REI Forms Live

Please note * This webinar has been pre recorded and questions cannot be sent throughout the presentation

AUD 46.2000

How to be a great receptionist

sku Product SKU:  PR11041600TTASV2

This is a 1 hour course.

This course will help you be efficient and effective in the support of the sales and property management teams, and to enhance communication skills personally and electronically.

Learning objectives:

• How to create a positive first impression
• Understand dress code
• Your voice is an instrument
• Effective vocal communication
• Active listener
• How to assist clients
• Dealing with difficult situations
• Understanding complaints
• Written communication

AUD 77.0000

How to get more done and stay sane

sku Product SKU:  REITOSSOCPD

This is a 1 hour course.

Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.

This course will help you learn new ways to organise your time for a more productive life. It will also show you some techniques for rebalancing your energy levels.

It’s time to exhale stale, old ideas. And, inhale new inspiration for joyful living that produces quality outcomes.

 

By the end of this course, you should be able to:

• Analyse and refocus for more productive outcomes.
• Techniques that will engender self discipline and respect for yourself and from others.
• Adapt to impromptu requests and learn to say no when required.
• Attend to your needs promptly and efficiently.
• Become more organised in your daily life.
• How to develop a more sharing and accepting attitude to others

AUD 77.0000

Master the basics of WHS

sku Product SKU:  CPDWHSTAS

This is a 2 hour course.

All businesses, big and small, must have effective health and safety programs. However, the smaller the business the harder it is to develop a plan that successfully prevents injuries and illnesses. If you’re struggling to find the time, money, and resources for injury and illness prevention this course will help you.

Learning Objectives:

• Why have a workplace safety and health plan?
• Identify Management Commitment.
• Company Safety and Health Policy Statement.
• Determine Labor and Management Commitment.
• Explore Employee Involvement
• Introducing the Safety Committee!
• Determine Hazard Identification and Control
• Accident/Incident Investigation and Training.
• Periodic Program Evaluation

This material or any other material used to inform employers of health and safety issues or of compliance requirements of Australian WHS standards through simplifications of the regulations should not be considered a substitute for the provisions of the WHS. Any questions or clarifications should be addressed through the WHS website.

AUD 123.2000

Motivating Your Employees

sku Product SKU:  MYE091215TASv2

This is a 2 hour course.

It probably comes as no surprise that employees who feel valued are more motivated, responsible, and productive. The happier an employee is, the better the results they will deliver.

The goal of every employer is to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent.

This course will help supervisors and managers in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It is designed specifically to help busy managers and supervisors understand what employees need to ensure that they have the correct tools to create a motivated workforce, and to give them a starting point for creating champions.

By the end of this course, participants should be able to:

• Define motivation, and what part they play
• Realise the importance of Employee Motivation
• Understand methods of Employee Motivation
• Understand the theories which pertain to Employee Motivation – with particular reference to psychology
• Recognise different personality types and how they fit into a plan for Employee Motivation.
• Setting SMART and defined goals.
• Understand how to maintain motivation in themselves and their employees.

AUD 123.2000

Neighbourhood Disputes about Plants Act 2017

sku Product SKU:  TDCPDTASv1

This is a 2 hour course.

Learn about the new legislation ‘Neighbourhood Tree Disputes Act’ and how it impacts Property Representatives.

Your rights and responsibilities and the changes to the Listing Authority and Contract for Sale to incorporate the new requirements.

AUD 61.6000

Paid Advertising: What your vendor should know

sku Product SKU:  CPDPATAS

This is a 1 hour video recording presented by Kristie Lorenz. Please note the video has a locked scrub bar, therefore you are restricted from fast forwarding or rewinding the video.

You can only use the pause or play function.

You must watch the entire video until it ends to receive 100% completion. Once you have viewed the video you can proceed to the assessment.

Meet the presenters

Kristie Lorenz has more than 12 years’ experience in the real estate industry, having specialised in commercial and industrial property for the first five years of her career, before moving into the high end residential market. She is a licensed real estate agent and is a qualified workplace trainer and assessor, who has been in the training industry since 2008.

Please note * This webinar has been pre recorded and questions cannot be sent through

AUD 77.0000

Property Managment - The Residential Tenancy Agreement

sku Product SKU:  REITPMLEASECCPDO

This is a 2 hour course.

Ensure you and/or your Property Management staff are aware of the legislative requirements and contractual commitments the Residential Tenancy Agreement contains. Interpretation can be your windfall or downfall. This online tutorial will explain the RTA in a way that you will be able to apply your knowledge and understanding in a variety of scenarios and tips to help you overcome predictable conflicts.

AUD 123.2000

Property Sales - The Contract

sku Product SKU:  REITPSTCCPDO

This is a 3 hour course.

This online tutorial will cover all aspects of contracts relating to property sales. This is quite a large tutorial as the steps leading up to, and after the signing of the contractual form are just as important as the form itself. You will learn the do's and don'ts of dealing with clients and information surrounding land and property. A large focus of this tutorial is the legal aspects of contracts. 

AUD 169.4000

Property Sales Communication

sku Product SKU:  REITPROPERTYSALECOMMCPDO

This is a 2 hour session.

This course is made up of reading material based on gaining skills and the right tools to help with communication throughout the sales process particularly with buyers. There is a short multiple choice test and the end.

 Topics that will be covered include;

• The basic foundations of selling property
• Buyers motivation types
• An in-depth look at the sales process
• Needs verses wants
• Understanding buyers
• Qualifying strategies
• Record keeping

AUD 169.4000

The Difficult D’s of Property Management

sku Product SKU:  CPDTDDTAS

This is a 3 hour course.

DIFFICULT Ds Sing along with us… “It’s easy as ABC”. But once you get to D, things get a little more complex. We’ll take you through dealing with all the difficult Ds in property management:

• Death or Divorce of a landlord
• Death of a tenant
• Debt above the bond
• Database listings
• Dogs (and other pets)
• Drains and gutters
• Domestic violence
• Disputes
• Damage versus fair wear and tear
• Door keys and security
• Drugs
• Declining a rental application
• Difficult clients and customers
• Dangerous situations – how to remove yourself

AUD 224.0000

The Future of Property Management

sku Product SKU:  CPDFPMTAS18

This is a 1 hour course.

In this webinar, Lisa Indge, John Gilmovich and Colin Rodgers have a lively discussion on changes and trends in property management.

This webinar will cover the following issues:

• Who are the market disruptors and how can we handle them?
• The changing landscape for property managers
• How to cope with increasing expectations of your landlords and tenants
• The pros and cons of outsourcing
• How the property manager can maintain and increase relevance.

Please note * This webinar has been pre recorded and questions cannot be sent throughout the presentation

 

Meet the Presenters

Lisa Indge Managing Director of Let's Rent

Lisa Indge is an active member of the REINSW Property Management Chapter committee where she contributes to industry-wide change. As Managing Director of Let’s Rent, a specialist PM agency, Lisa’s expertise and experience equips her to effectively manage any situation the portfolio can throw at her and her team. She’s enormously proud of the trademark friendliness that her Let’s Rent team thrives on, and she is constantly on the lookout for ways to enhance and innovate their services.

John Gilmovich Property Management Services Professional

John Gilmovich is a property management services professional in Sydney with 23 year hands on experience in the field. Current serving as a committee member of the property management chapter of the Real Estate Institute of NSW. Former state and national property management consultant and skills trainer to the largest real estate franchise group in Australasia, with experience in the challenges of start up through to large scale business operations. Focusing strongly on building relationships within the property industry with the end result of delivering exceptional service & value to his clients. John is passionate about setting higher standards for the property management industry and has consulted to several real estate tech companies who have wanted to deliver better efficiencies to property managers. Married with two children and living in the inner west, John likes to get involved in the spirit of community's and uses his auctioneer skills to raise funds for his favourite charity organisations.

One of the few real experts in the field of property management.

Colin Rodgers General Manager of McGrath Property Management Sutherland Shire
Colin Rodgers is a career property manager – in fact he’s been involved in property management since he was 17! He is General Manager of McGrath Property Management Sutherland Shire and is currently chairman of the property management chapter of REINSW. Colin is a past recipient of the REINSW Awards for Property Manager of the year and First National’s Australia Wide Property Manager of the year.

AUD 46.2000

Trust Accounting for Principals and Office Managers

sku Product SKU:  CPDTAPOMTAS

This is a 3 hour course.

Use basic accounting skills coupled with knowledge of your real estate business to accurately manage the trust account records and eliminate the risk of trust account misappropriation and errors.

AUD 224.0000

When to call on the market

sku Product SKU:  CPDMTAS

This is a 1 hour course.

Jesse Davidson and Leon Axford are two of the leading auctioneers in NSW.

In this webinar, they explore one of the most critical decisions for a selling agent, an auctioneer and most importantly for the vendor themselves – when to call a property as being “on the market”.

Get it right and everyone is happy – get it wrong and you could have a disaster on your hands.

This webinar will give you some insight and tools in how to help make the right decision.

Please note * This webinar has been pre recorded and questions cannot be sent throughout the presentation

Meet the Presenter

Jesse Davidson. Jesse is a senior auctioneer with auctionWORKS. Upon completing his Bachelor in Business early in 2009, Jesse accepted a position with auctionWORKS. Soon after Jesse entered and won the REINSW’s Novice Auctioneering Competition in 2010.

More recently he won the 2015 REINSW Awards for Excellence in Auctioneering and was a finalist in the 2016 event.

Jesse was also part of the NSW winning team in the recently-held State of Origin Auctioneering Competition, beating Queensland, and is the current Chairperson of the REINSW’s Auctioneers Chapter committee.

Leon Axford. Leon is an auctioneer with a background in both the residential and commercial real estate market. Running his own auction company, Leon currently conducts 600 auctions per annum.

Leon was a finalist in the Real Estate Business Auctioneer of the Year Awards in both 2015 and 2016.

AUD 46.2000

The In's and Out's of the Magistrates Court for PM

sku Product SKU:  CPDIAOTAS

This is a 4 hour course.

In this session you will cover the following topics:

• Preparation of court documentation
• What to expect as soon as you walk through the doors at the magistrates court, security, who’s who in the court room, room allocation
• Hearing dates
• Preparing for the court hearing, what evidence will the court require and how to prepare the evidence
• Using appropriate court etiquette
• Presenting a case
• The magistrates decision
• Taking possession of premises under a court order/abandonment procedure
• Disposal of items left at a property
• Follow court process through - application for order for vacant possession and application for warrant of vacant possession
• Notice to vacate timeframes
• Methods of service
• Property managers obligations if any to report criminal activity at a property and to what degree
• Rights of owners when a tenanted property is raided by the police
• Family violence orders and AVO's and impact on the tenancy
• What are property managers’ rights if they have been requested to attend criminal court

 

For your convenience we have included videos from a filmed training session. You can choose to either read the material, watch the video or both.

AUD 252.0000

Consumer Protection

sku Product SKU:  REITCONSPROTCPDO

This is a 1 hour course.

This unit will teach you all about Consumer Legislation, unfair practices, misrepresentation and the penalties enforced for getting it wrong. Let’s make sure we get it right!

 Topics that will be covered include;

• New Consumer Legislation.
• Competition and Consumer Act 2010 
• Schedule 1 – Schedule Version of Part 1
• Sanctions for cartel conduct
• Schedule 2- Australian Consumer Law
• Unconscionable Conduct
• Unfair Contract Terms
• Unfair Practices
• Consumer transactions
• Australian Consumer Law and Common Law
• Duty of Disclosure
• Remedies under Common Law
• Privacy Act
• Code of Conduct

AUD 46.2000

Legislative limitations on agency practice

sku Product SKU:  REITLEGLIMCPDO

This is a 1 hour course.

Are you and your staff aware of all the legislations and regulations that may be encountered throughout the Real Estate Industry? This online tutorial will concisely cover the different types of legislation as well as the reasons behind the importance of this knowledge and understanding.

 Topics that will be covered include;

• What is legislation?
• Understanding legislation
• Access to legislation
• Legislation and the real estate industry
• Property Agents and Land Transactions Act 2016 and Regulations 2017
• Authority of Licensing
• Lending of Licence
• Appointment of Real Estate Agent/Property Manager
• Employment Authority
• Anti-Discrimination Act 1998
• Privacy Act
• Workplace Health and Safety Act
• Residential Tenancy Act 1997 & Regulations 
• Retail Shops Tenancies Regulations

 

AUD 46.2000

Acts & Regs Cluster (non NRT)

sku Product SKU:  REITCAC19

Documentation Cluster (non NRT)

sku Product SKU:  REITCAD19

Documentation (non NRT)

This Unit describes how to prepare and present the documents that are required during selling and leasing of property.  It also identifies some of the principles of Contract Law which will underpin your correct management of these documents.

 

The documentation will include:

•  The Contract for sale (both particulars and standard conditions)
•  Sole Agency Agreement
•  Disclosure Statement
• Property management authority
• Residential Tenancy Agreement
•  Condition Report
• Tenancy Application Form
•  Notice to Vacate                                         

This unit is designed to extend your basic knowledge and appreciation of this complex area of law and help you recognise the importance of knowing the limits of your legal knowledge, not exceeding those limits and advising clients when to seek legal advice.

This unit also covers the Property Management content required to assist you with the knowledge to sit the exam.

 

AUD 250.0000